Complaints

Precision is the courtesy this publication owes its readers. If something we published falls short, in accuracy, in fairness or in conduct, we want to hear it, and this page sets out how complaints are made and what happens next.

What a complaint can cover

Complaints may concern factual accuracy, fairness to the people and houses we write about, photography credits and image rights, or the conduct of the publication. A complaint about a factual error can also be filed as a correction report on our corrections page, and it will receive the same attention by either route.

How to complain

Use the form on our contact page and mark your message COMPLAINT in the subject line. Tell us which article the complaint concerns, what the problem is, and, for factual matters, what the correct information is and where it can be verified. We read every complaint, though we cannot reply to every message.

What happens next

Where a complaint identifies a substantive factual error, the article is corrected promptly, and a dated correction note is added at the foot of the article describing what changed. Minor typographical errors are fixed without a note. If new information materially changes a story, we update the article and note the update with its date. If a story's foundations prove unsound, we retract it with an explanation rather than quietly editing it away.

Photography and rights

If you are a rights holder and prefer a different credit or the removal of an image, say so in your complaint and we will act promptly; copyright notices follow the process on our Copyright & Takedowns page.